PRIVACY POLICY

This notice provides you with details of how Huke Ltd collects and processes information. The Data Controller for this website is Huke Ltd. If you wish to view the information we store about you, have it corrected, or request for it to be deleted please contact us at info@hukeltd.co.uk. Our postal and telephone contact details are given on the contact page of this website.

What information do we collect about you?

We collect the following information:

• Customer’s name, company name, and VAT number, purchase information.
• Contact information including postal address, e-mail address, and telephone number.
• Information relevant to online quotation.
• Technical data such as your IP address, login information, browser type and device type, operating system and platform, time zone setting, and location. We do not correlate this data to any identifiable individual.
• Information about how you use our website such as which pages you have visited, when and for how long. We do not correlate this data to any identifiable individual.

How do we use your data?

We will only process your personal data legally and fairly. We may use it for the following purposes:

• To perform a contract between us for the delivery of products.
• Where it is in your legitimate interest and/or our legitimate interest to process your data, such as replying to a question which you have submitted via our contact form or an email link on this website.
• Where there is a legal requirement for us to comply with a statutory obligation such as taxation or employment law.
• Where you have consented to receive marketing material by signing up for a newsletter.

We will only use your personal data for the purpose for which we collected it unless we have subsequently obtained your consent to use it for a different purpose, or need to do so in our own legitimate interest such as debt collection.

We have a Data Protection Policy in place to oversee the effective and secure processing of your personal data.

Lawful basis of processing

We have the following basis to process your personal data:

• Legitimate Interest: The interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience.
• Performance of Contract: Processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
• Comply with a Legal Obligation: Processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Who will we share your data with?

We do not share your data with third parties for their use unless obliged to do so for legal reasons. Your data may be processed on our behalf by our subcontracted Data Processors such as accountants, payroll bureaus, debt collection agencies, website hosting providers, working on our behalf, and other subcontractors acting on our behalf. These subcontractors will only process your data in line with our instructions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see [LINK TO YOUR COOKIE POLICY].

Change of Purpose

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

International Transfers

We do not transfer your personal data outside the UK.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

Your Legal Rights

You have the right to:

• Request access to your personal data (commonly known as a “data subject access request”).
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing of your personal data in certain situations.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.

Accessing and Correcting Your Information

You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information held by us, please email info@hukeltd.co.uk or write to us at Huke Ltd, Unit Q, Cradock Road, Luton, England, LU4 0JF.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Your Rights

If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, please contact us at the above address so that we can investigate.

If you are not satisfied with our response you can complain to the Information Commissioner’s Office at https://ico.org.uk/. However, we would appreciate it if you can first contact us to express your dissatisfaction so that we can attempt to resolve your concerns.

Policy updated 13/03/24